Privacy Policy

PRIVACY AND PERSONAL DATA PROTECTION POLICY

1. INTRODUCTION AND IDENTITY OF THE DATA CONTROLLER

This Privacy and Personal Data Protection Policy (“Policy”) sets out the conditions regarding the collection, use, transfer, and protection of personal data obtained during the services (sale of home textile products such as tablecloths, napkins, placemats, throw pillows, etc.) we provide as Loome Home (“Company”, “We”, or “Loome Home”) via https://loomehome.com/ (“Website”). Loome Home has the title of “Data Controller” in accordance with the Personal Data Protection Law No. 6698 (“KVKK”).

2. COLLECTED PERSONAL DATA

If you visit our website, become a member, or make a purchase, the following personal data may be collected:

• Identity Information: Name, surname.

• Contact Information: E-mail address, phone number, billing, and delivery addresses.

• Customer Transaction Information: Order history, purchased products (tablecloths, napkins, etc.), request, and complaint information.

• Financial Information: Information regarding the payment method (Your credit card information is not stored by us; it is directly transmitted to BRSA-licensed institutions that provide the payment infrastructure).

• Transaction Security Information: IP address, website login-logout information, password information.

3. PURPOSES OF PROCESSING PERSONAL DATA

Your collected personal data is processed for the following purposes in accordance with the conditions specified in Articles 5 and 6 of the KVKK:

• Establishment and performance of the Distance Sales Contract,

• Ensuring the delivery of the ordered home textile products to your address,

• Carrying out payment transactions and issuing invoices,

• Execution of customer service operations, resolving requests and complaints,

• If you give your explicit consent: Sending commercial electronic messages (e-mail, SMS) about campaigns, new products, and discounts,

• Fulfilling our legal obligations and meeting the requests of official authorities.

4. TRANSFER OF PERSONAL DATA

Your personal data may be shared with third parties in line with the realization of the purposes stated above and in accordance with Articles 8 and 9 of the KVKK:

• Cargo and Logistics Companies: For the delivery of your orders (name, surname, address, phone number).

• Payment Institutions and Banks: For the secure execution of payment transactions.

• Legal and Financial Advisors: For the fulfillment of our legal obligations and the resolution of possible disputes.

• Authorized Public Institutions and Organizations: To legally authorized institutions within the scope of legal obligations.

5. METHOD AND LEGAL BASIS FOR COLLECTING PERSONAL DATA

Your personal data is collected electronically via the Website through the membership form, order form, contact forms, and cookies. This data is processed based on the following legal grounds stated in Article 5 of the KVKK:

• Being directly related to the establishment or performance of a contract,

• Being mandatory for the data controller to fulfill its legal obligation,

• Data processing being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.

6. COOKIES

As Loome Home, we use cookies to improve your experience on our Website, analyze site performance, and offer you suitable content. You can change your cookie preferences at any time from your browser settings.

7. RIGHTS OF THE PERSONAL DATA SUBJECT (KVKK ARTICLE 11)

In accordance with Article 11 of the KVKK, as a data subject, you have the following rights:

• To learn whether your personal data is processed or not,

• If your personal data has been processed, to request information regarding this,

• To learn the purpose of processing personal data and whether they are used in accordance with their purpose,

• To know the third parties to whom personal data is transferred domestically or abroad,

• To request the correction of personal data in case it is incomplete or incorrectly processed,

• To request the deletion or destruction of personal data within the framework of the conditions stipulated in the KVKK,

• To object to the emergence of a result against you by analyzing the processed data exclusively through automated systems,

• To request compensation for the damage in case you suffer damage due to the unlawful processing of personal data.

8. CONTACT

You can contact us via the following contact information to exercise your rights stated above or to send your questions about our Privacy Policy: