LOOME HOME DELIVERY AND RETURN CONDITIONS
Customer satisfaction is our top priority at Loome Home. The conditions we have established to ensure that your orders reach you in the fastest and safest way possible, and to prevent any inconvenience during potential return processes, are detailed below.
1. DELIVERY CONDITIONS
Order Preparation Time
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Orders placed via https://loomehome.com/ are carefully prepared and delivered to the shipping company within a maximum of [1-3] business days after confirmation.
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This timeframe may vary for custom-sized or personalized product orders and will be detailed on the product page.
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Orders placed on weekends and official holidays are processed on the first following business day.
Shipping Time and Carriers
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Your orders are shipped to your address with the assurance of our contracted partner, Yurtiçi Kargo.
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Once handed over to the courier, orders are delivered to your address within an average of 1-5 business days, depending on your province and district.
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When your order is shipped, a tracking number will be sent to your registered e-mail address or phone number.
Shipping Fees
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Shipping is free for purchases of 1,000 dollars and above.
Shipping Fees Shipping fees are calculated based on your total order amount and selected delivery method, and will be added to your total on the checkout page. Our international shipping rates are as follows:
Standard Shipping (2-7 Business Days)
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Orders between $0 – $500: $25.00
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Orders between $500 – $1000: $20.00
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Orders $1000 and above: Free
Express Shipping (1-4 Business Days)
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Orders between $0 – $500: $45.00
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Orders between $500 – $1000: $35.00
We do not offer a “cash on delivery” option.
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Things to Consider During Delivery
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When receiving your shipment, please ensure you check the package for any tears, crushing, water damage, or signs of opening.
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If you detect any damage to the package, do not accept the delivery. Ask the courier to prepare a “Damage Assessment Report” (Hasar Tespit Tutanağı) and contact us immediately at info@loomehome.com.
2. RETURN AND EXCHANGE CONDITIONS
Return Period and Scope
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In accordance with Consumer Law, you have the right to return your order within 14 (fourteen) days from the delivery date without stating any reason and without paying any return shipping fees.
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To exercise your right of return, the product must be unused, unwashed, unaltered, and its original packaging/labels must remain intact.
Non-Returnable Products Home textile products (tablecloths, napkins, placemats, throw pillows) can lose their hygiene characteristics with direct use. Returns are not accepted in the following cases:
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Used, stained, or washed products.
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Products with torn original labels or damaged packaging.
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Products manufactured in custom sizes or personalized (e.g., embroidered with names) strictly based on your specific requests.
How Does the Return Process Work?
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Notify us of your return request along with your order number by sending an e-mail to info@loomehome.com or by filling out the “Contact” form on our website.
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Once you receive your return approval, securely pack the products in their original packaging along with the invoice.
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Deliver the package free of charge to any of our contracted Yurtiçi Kargo branches using the Loome Home return code: 1272449554. Packages sent with other shipping companies as “receiver pays” will not be accepted.
Refund Process
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Once your returned products reach our warehouse, they will be inspected by our relevant departments for compliance with quality standards.
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For approved returns, the refund will be issued to the payment method you used during checkout (Credit Card / Debit Card) within 7-14 business days after the product is received by us.
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The time it takes for the refunded amount to reflect in your bank account or on your card may vary depending on your bank’s processing times.
Contact
For any questions regarding the delivery and return processes, please contact us:
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E-mail: info@loomehome.com
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Phone: +90 531 435 67 56
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Working Hours: Weekdays [09:00 – 18:00]